Frequently asked questions

Returns and Exchanges Policy

RETURNS — All sales are final. Due to the nature of our products, returns are not accepted. If an item arrives damaged, you must notify us within 48 hours of receipt of the item. Please submit a photo showing the damage as well as your order number to: Urbankinksncurls@gmail.com and we will get back to you shortly! *We do not pay for return shipping. Shipping orders within the U.S are free of charge.

Contact Us

*Email urbankinksncurls@gmail.com. Please allow up to 24 hrs to get a response back.