Shipping and Returns
PROCESSING TIME: Please allow 2-3 business days for all orders to be processed. Some items are made to order. All of these products are handmade.
RETURNS: All sales are final. Due to the nature of our handmade products, returns are not accepted. If an item arrives damaged, you must notify us within 48 hours of receipt of the item. Please submit a photo showing the damage as well as your order number to: Urbankinksncurls@gmail.com and we will get back to you shortly!
**We Do Not pay for return shipping
SHIPPING: We ship all merchandise via the US Postal Service. We will contact you via email on the day that your order is shipped with tracking number.
Please expect it to arrive within 2-3 business days thereafter.
Please ensure your shipping address is correct at checkout. If items are returned to us, you will have to pay for shipping in order for your items to be sent back out to your correct address. We only pay for shipping for the intial order. New product will NOT be shipped until we receive the package that could not be delivered. Once an item is shipped the shipping address cannot be changed.
If an item is lost in the mail and cannot be or has not been delivered, a new order must be made. We are not responsible for any items after they ship out. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and/or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item that is not delivered because once we hand it to the carrier, it is out of our hands and shipped to the address that was provided at checkout.